IN & OUTBOUND CALL CENTER SERVICES TELEPHONIC RECEPTION AFTER-HOURS QUERIES 24/7 CUSTOMER SUPPORT MARKET RESEARCH
Welcome to CallWorx
Where we make every second with every single one of your clients count.
Inbound
Our inbound call center services encompass reception, after-hours answering, complaints handling, fault logging and 24/7 support, to name but a few. Require a custom solution? Contact us!
Call Center Services
Outbound
Services
Enjoy the business benefits of a 24/7/365 inbound- and outbound call centre. All at a fraction of such infrastructure and human resource cost.
Telephonic Reception
After-Hours Queries
24/7 Support
Customer Complaints & Compliments
Market Research
RSVP Management
Client Case Studies
Whenever we receive an inbound call or make an outbound call on your behalf, we’ll move the earth and everyone on it, to convert your clients into raving enthusiasts. And we’re humbly proud to state that we have decades-old clients, who can attest to exactly that.
Why Choose Us?
Money-Wise
A successful call centre requires personnel, the necessary office infrastructure and the latest technology. Collectively, this equates to substantial capital layout, PLUS ongoing management of resources and maintenance costs. Which leads us to the reason why a league of top businesses partner with call centres: to have a fully resourced call centre facility at their fingertips, at a fraction of the usual costs.
Customer-centric
All our call centre agents at CallWorx receive call centre-, customer service- and fault logging training of the highest standards, on a continuous basis. And, their performance is monitored, evaluated and managed, hour-by-hour and day-to-day. In practise, this means you have a team with exceptional know-how to your disposal, who is dedicated to nothing else, but creating ‘wow’ moments for your clients. All so you can focus on core business.
Your Plan B
Let’s face it, there are a league of unplanned for issues that can interrupt your service: systems that go offline, power outages and hardware- or software failure, to name but a few. Having a call centre at your quick disposal to assist with disaster recovery or business continuity, will give your business that competitive advantage to remain on top of your game.