Client Case Study – Phibro Animal Health Corporation

Phibro Animal Health Corporation is a unique agricultural life sciences company that aims to create a healthier world by helping producers of meat, dairy and agricultural to produce more, while conserving more. Phibro appointed CallWorx to handle their inbound calls, so they could continue to focus on the actual operational assistance to their clients.

The Task at Hand
Phibro appointed CallWorx to ensure that there is a dedicated resource to treat all inbound calls as a priority, while freeing up their own team members to focus on actual client assistance.

The CallWorx Approach
CallWorx generated one, easy-to-remember MaxiCall 0861 number for Phibro’s entire business. Utilising its specialist technology, CallWorx then captured all the landline numbers of the different units, as well as the cell phone numbers of the key operational staff on its system, and then programmed the system to reroute any calls to any of these numbers to the 0861 number.

When a client calls in to speak to a Phibro staff member, and that person is not available, the CallWorx system generates a call-back ASAP message, which is delivered to the person in question – via email. This ensures that there is an email trail of all customer queries and that the relevant staff member has all the details on record when returning the call.

Outcomes
Partnering with CallWorx, enables Phibro to maintain excellent customer service, while optimising their staff productivity and operations.