Client Case Study – Interwaste
Interwaste and its group of companies offer a range of holistic and environmentally friendly waste management services. The group approached CallWorx for an inbound after-hours answering service to handle their high volumes of queries and requests for quotes, as well as requests for emergency services.
The Task at Hand
Interwaste appointed CallWorx to manage its high volumes of inbound after-hours calls, which includes general queries and requests for quotes, as well as requests for emergency incidents and waste removal services.
The CallWorx Solution
CallWorx fully manages all inbound after-hours calls for the Interwaste Group and ensures that every inquiry and request for quote is recorded in detail, for follow up by their team. Any incident or request for an emergency service is dispatched to the relevant department at Interwaste, and escalation processes are activated via SMS and email notifications to their management team.
Outcomes
Interwaste has an outsourced call centre that is optimally run by CallWorx to ensure that their high volumes of inbound after-hours queries are handled professionally, and that emergency requests are responded to quickly and efficiently.
