Client Case Study – Ovation Audience Relationship Team
Ovation Audience Relationship Team assists businesses with event RSVP management, onsite registration and guest logistics. The company reeled CallWorx in to assist them with telephonic follow up of guests that were invited to a specific event, with the aim to increase uptake for registration.
The Task at Hand
Ovation Audience Relationship Team tasked CallWorx with calling guests who were invited to a major event, and encouraging them to RSVP online ASAP, with the aim to get optimal attendance.
The CallWorx Approach
The CallWorx qualified outbound call centre team called all the guests on Ovation Audience Relationship Team’s event invite list, checked whether they received their invites and encouraged them to electronically register for the event. All calls were recorded for quality control purposes, and the team was monitored and managed hour-by-hour, to ensure that the calls were of the highest standard.
Outcomes
CallWorx successfully assisted Ovation Audience Relationship Team to call all the guests on their event invite list and contributed to an uptake in registration for the event, which in turn helped to ensure optimal attendance.
